PRIVACY POLICY

A legal disclaimer

 
At Mystrix Media, your privacy is our priority. This policy outlines how we collect, use, and protect your information when you interact with our website, services, and communications.

 
1. Information We Collect

• Personal Information: Name, email address, phone number, or any other details you provide voluntarily.

• Usage Data: Information about how you interact with our website, including IP address, browser type, and session data.

• Cookies: Small data files to enhance your browsing experience and improve our services.
  
   

2. How We Use Your Information

• To provide and improve our services.

• To respond to inquiries, provide support, and communicate updates.

• For analytics to understand usage trends and optimize performance.

• For marketing purposes, if you have opted in to receive communications.
  
   

3. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except:

• With trusted partners essential to providing our services (e.g., hosting providers).

• To comply with legal obligations or enforce our terms of service.
  
   

4. Data Security
We use industry-standard security measures to protect your data. However, no online transmission is entirely secure. We recommend you avoid sharing sensitive personal information online.

 
5. Your Choices

• Opt-Out: You can opt-out of marketing communications at any time.

• Access & Control: Contact us to access, update, or delete your personal data.
  
   

6. Service Delivery Timeline
Our services commence within 7 business days after the onboarding process is complete. This period allows us to fully understand your requirements and prepare for optimal service delivery.


7. The Client hereby agrees to invest a minimum of amount monthly ad spend.MYSTRIX MEDIA reserves the right to spend less than the entirety of the Client’s approved monthly ad budget, if we determine it to be in the Client’s best interest according to proven strategies and best practice. In addition, the Client agrees to complete our off-boarding form and participate in a 30-minute exit interview with MYSTRIX MEDIA representative to assist us in improving our service. Failure to comply with our cancellation policy may result in our inability to deliver a refund if payment goes through before cancelling.

Cancellation and Refund Policy

At Mystrix Media, we are committed to delivering results for our clients. We offer a guarantee to achieve the agreed-upon targets within 30 days of the campaign’s initiation. If we fail to meet these targets, we will refund the retainer amount paid to us. However, the refund does not include the ad spend, which remains the responsibility of the client.
 
Terms and Conditions:
 

1. The guarantee applies only to targets explicitly outlined in the signed agreement at the time of onboarding.
    

2. Refund requests must be made in writing within 7 days after the 30-day campaign period ends.
    

3. The ad spend incurred during the campaign is non-refundable under any circumstances.
    

4. Refunds will be processed within 14 business days upon approval of the refund request.
    

5. This policy does not cover delays or failure
   due to unforeseen circumstances beyond our control (e.g., platform outages, force majeure events).

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